News
18.06.2025
We Asked 5 Experienced Landlords What They Value Most in a Property Manager — Here’s What They Said
By Catherine Russell
Great property management isn’t just about collecting rent or organising repairs—it’s about trust, communication, and being one step ahead.
To understand what really matters, we spoke to five of our experienced landlords and asked them one simple question: What do you value most in a property manager?
Their answers were honest, insightful, and a great reminder of what truly makes a difference when you’re trusting someone else with your investment. Here’s what they told us.
1. Clear Communication & Transparency Build Trust
“High communication and transparency lead to trust.”
This came up again and again: landlords want to know what’s going on with their properties—without having to chase. Transparency, proactive updates, and a clear line of communication all help build that vital sense of trust between property owner and manager.
2. Don’t Sugar-Coat It – Just Tell Me the Truth
“Honest and genuine communication, whether it’s good news or bad news, so I can be proactive when issues arise.”
It’s not always sunshine and seamless tenants. One of the most valued qualities in a property manager is the ability to deliver all types of news with honesty and care. Good communication means issues can be addressed quickly—and landlords feel confident that nothing’s being hidden or ignored.
3. Details Matter
“Attention to detail – making sure nothing is missed.”
From routine inspections to maintenance follow-ups and lease renewals, landlords rely on property managers to keep track of the small things. That attention to detail is what separates a good experience from a great one—and what keeps a property running smoothly.
4. Experience That Adapts to the Unexpected
“I’ve been a landlord for 4 years and we still have unique things happen that I could not have predicted, but my property manager is always prepared with solutions.”
Property isn’t always predictable. That’s why a steady, experienced team behind your property is so important. The value here isn’t just in experience for its own sake—but in the ability to provide tailored advice, calmly solve unexpected problems, and guide landlords through decisions when things don’t go to plan.
5. Smart Technology That Keeps Me in the Loop
“The use of technology is important to me… I want to be able to see, in real time, where my property is up to and access statements when I need to.”
Modern landlords expect modern tools – landlords told us that having easy access to their property information—anytime, anywhere—gives them peace of mind and a sense of control.
What Does This Tell Us?
Landlords don’t just want someone who can manage tenants—they want a team that communicates well, sweats the small stuff, brings smart systems, and stands strong when things go off-script.
At MOVABLE, we’ve built our property management service around these very values. If you’re not feeling that same level of support, it might be time to make the move.
Want to know what others are saying about working with MOVABLE?
👉 Read our Google Reviews to see why so many landlords trust our team.
