News
18.06.2025
Case Study: What Happens When You Switch to a Proactive Property Manager
By Vivien Rendina
In Newcastle and the Hunter, the property market moves fast—and if your property manager isn’t moving with it, you’re at risk of being left behind.
When it comes to property management, complacency can be one of the most expensive mistakes a property investor makes. In a fast-evolving industry where technology, legislation, and market demands are constantly shifting, relying on outdated practices or disengaged managers can lead to financial loss and long-term damage to your investment.
The Hidden Cost of Complacency
One of our newest clients came to us after a string of frustrating experiences with a well-known local agency. Over just 12 months, they had been passed between multiple property managers, each one unfamiliar with their property and out of touch with current legislation.
During the transition, we uncovered something serious: the previous agency had missed key opportunities to raise rent in line with market growth and legislation—costing the owner over $10,000 in potential income. In a market as dynamic as ours, that kind of oversight is unacceptable.
Sadly, it’s not an isolated case. We’ve heard it too many times from landlords onboarding from other agencies: They’ve experienced a revolving door of property managers, sometimes two or more within a single year!
While this may appear to be standard in the industry, it is not normal, it’s a red flag. High staff turnover points to deeper systemic issues in management practices, lack of accountability, and a disconnect between agencies and client needs.
Why Does This Happen?
Too many agencies are stuck in outdated models, struggling with:
- Outdated systems that don’t keep up with legislative and market changes
- Bad workplace culture resulting in high staff turnover and lack of accountability
- Poor training and inexperienced staff
- A culture that prioritises tenant convenience over landlord outcomes
And when this happens in the Newcastle and Hunter region—where rental demand is high and expectations even higher—it’s the landlords who lose.
At MOVABLE, we’re seeing a clear trend: investors are fed up with these “set-and-forget” agencies that promise big but deliver little. The industry is ready for a shake-up—and we’re leading the charge.
The MOVABLE Difference: Powered By People – Backed By Technology
At MOVABLE, we’ve redefined what property management should look like in Newcastle and the Hunter. It starts with people—but it’s powered by the right systems.
We’ve built a strong, values-driven team culture that keeps great people here—and performing at their best. Our property managers aren’t juggling hundreds of properties in isolation. They’re supported, connected, and backed by a business that invests in their success.
And that has a direct flow-on effect for landlords.
You get consistency. Accountability. Personalised care. A team that’s in it for the long haul, not just the next quarter.
But we don’t just rely on people—we arm them with best-in-class technology.
Our advanced systems track every key date, task, and opportunity so nothing is missed. Rent reviews, lease renewals, compliance and maintenance checks—we’re ahead of it all. With smart automation and real-time data, we can act faster, respond better, and identify opportunities for improvement before they become problems.
It’s this powerful combination—a strong team culture and innovative systems—that delivers the proactive, professional experience our landlords deserve.
Because managing your investment isn’t just about ticking boxes. It’s about moving forward with confidence.
The Outcome: Stability, Value, and Trust
Since making the move to MOVABLE, our clients now enjoy:
- Immediate correction to under-market rent, aligning their investment with market trends
- Clear communication from a single point of contact who knows them personally
- Confidence in knowing their property is managed by professionals with vision and integrity
But most importantly, they feel heard. Backed. Prioritised.
We know property management isn’t just about collecting rent—it’s about protecting and growing your investment. And that takes more than box-ticking. It takes a committed team, the right tools, and a mindset that puts landlords first.
At MOVABLE, we’re always moving forward. Every system we refine, every team member we back, and every property we manage is part of a bigger mission: Helping you grow.
Because your investment and your future deserves more. And a property manager who’s with you, every step of the way.
